Privacy policy
How we handle personal information.
Our approach to your information
Collection
We obtain personal information by lawful and fair means. Enquiries may include your name, email address, preferred service, country and the information you choose to share.
Use
We use information for the purposes explained when it is collected, including responding to enquiries and providing the agreed service. Changes to those purposes will be notified or announced. Where handling is entrusted to a provider, we assess the provider and supervise the handling appropriately.
English translation assistance
GPT assists with translating English consultations and responses. Asasuzu reviews the consultation and final reply before sending it. Translation involves an external AI service. Please omit unnecessary names, contact details and identifying information about yourself and others. Contact us before sending sensitive details if you have questions about this process.
Disclosure to others
Except where permitted or required by law, we do not disclose personal information to third parties without prior consent.
Safeguards
We seek to keep personal information accurate and manage it securely, with appropriate safeguards against loss, damage, alteration and unauthorised disclosure.
Requests about your information
You may request access, correction, restriction of use or deletion of your personal information. We respond within a reasonable period and appropriate scope. Contact us through our enquiry channels about these requests or privacy questions.
Responsibility
We assign responsibility for managing personal information and work to ensure appropriate handling in daily operations.
Enquiry channels
The English enquiry form sends the information you provide to Tenohira Tegami for responding to your enquiry. LINE is an external service with its own terms and privacy practices.